Refund policy

Return & Refund Policy

Last updated: September 8, 2026

We want you to love what you ordered. If you don't, you're covered by our 30-Day Money-Back Guarantee.

Our guarantee
If you're not happy with your purchase within 30 days of delivery, you're entitled to a full refund — even if the product has been opened and used.

You don't need to send anything back
To keep things simple, we do not require you to return the product. Please keep it.

How to request a refund

1. Email us at contact@florvae.com and let us know you'd like a refund (your order number helps).
2. We'll reply within 24 hours to confirm.
3. Your full refund is issued to your original payment method within 2–4 business days of approval.

Damaged or wrong items
If your order arrives damaged or incorrect, email us at contact@florvae.com with a photo and we'll make it right.

Subscriptions
Refunds on subscription orders follow the same 30-day terms. To stop future charges, please see our Subscription & Cancellation Policy.

This policy does not affect your statutory consumer rights under the laws of your country.

Questions? Email us at contact@florvae.com.