Shipping policy

Shipping Policy

Last updated: September 8, 2026

Free shipping — always
We offer free shipping on every order, with no minimum spend, to the United States, United Kingdom, Canada, and Australia.

Processing time
Orders are processed and dispatched within 24–48 hours (business days). Orders placed on weekends or holidays are processed the next business day.

Delivery time
Most orders arrive within 7–10 business days after dispatch. Delivery times are estimates and may occasionally be longer due to carrier or customs delays, holidays, or high-demand periods.

Order tracking
As soon as your order ships, we'll email you a tracking link so you can follow it every step of the way. If you haven't received tracking within 3 business days of ordering, email us at contact@florvae.com.

Fulfillment
Orders may be fulfilled and shipped from our international fulfillment partners.

Customs & duties
Any import duties or taxes are covered by us. You will never be asked to pay extra fees on delivery.

Incorrect or incomplete addresses
Please make sure your shipping address is correct at checkout. We can only update an address before your order is dispatched. We are not responsible for orders delivered to an address entered incorrectly, but we'll always do our best to help — just email us.

Lost, delayed, or damaged orders
If your order is significantly delayed, lost, or arrives damaged, contact us at contact@florvae.com and we'll make it right.

Questions about your order? Email us at contact@florvae.com.